Refund Policy

Seralis Lab endeavours to provide high-quality diagnostic services. However, if you are dissatisfied or there is an error in service delivery, this Refund Policy outlines how refunds or adjustments will be handled.

By booking a test or service with Seralis Lab, you agree to the terms of this policy.

Refunds (or partial refunds) may be issued in the following situations:

• The test or service was paid for but could not be performed due to Seralis Lab's cancellation (for example: equipment failure, scheduling issues, or collection not completed).
• You were charged for a service that you did not receive.
• There was a clear billing error such as duplicate or overcharge.
• The test report was not delivered within the promised timeframe (unless an extended timeframe was communicated in advance).
• The test or service delivered was materially different from what was booked and agreed upon.

Refunds will not be issued under the following circumstances:

• The sample has been collected and the test has been processed or the report has been delivered, except in the case of a documented laboratory error acknowledged by Seralis Lab.
• You change your mind after the service has been delivered or processing has begun.
• Delay or non-delivery of the report is due to factors beyond Seralis Lab's control (e.g. incorrect information provided by you, unavailability of patient, or external lab delay).
• You request refund for discounted, promotional, or bundled offers marked as "non-refundable" or "final sale."

To request a refund, contact Seralis Lab Customer Support within 1 day of the scheduled service date or cancellation notice.

Email your request to help@seralislab.com with:

• Booking/order number
• Patient name
• Date of booking or service
• Reason for refund request and any supporting evidence.

Seralis Lab will review and respond to your request within 4 business days.

If approved, the refund will be processed to the original payment method within 10 business days of approval.

• In case of full non-delivery of service, a 100% refund will be issued.
• In partial non-delivery cases, a pro-rata refund or service credit may be provided based on the unperformed portion.
• Transaction or gateway fees already incurred may be deducted if they are non-recoverable.

If a report is incorrect due to Seralis Lab's error (e.g. sample mix-up or technical issue), Seralis Lab will either:

• Offer a free repeat test, or
• Issue a refund for that specific test.

Requests for correction must be made within 7 days of receiving the report and include the original booking invoice and report for verification.

• This policy is in addition to any rights available under applicable consumer protection laws in India.
• Seralis Lab reserves the right to amend this policy at any time. Updated versions will be posted on the official website and effective from the date of posting.
• All refunds are subject to verification and may take up to 10 business days for processing.
• Seralis Lab will not be liable for any indirect or consequential loss arising from refund or non-refund of services.

For refund or service-related queries, please contact: