Privacy Policy
Last updated: 3/2/2026
1. Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name, email address, phone number
- Delivery address for home sample collection
- Medical history and test results (stored securely)
- Payment information (processed through secure payment gateways)
Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information and browser type
- IP address and location data
- Usage patterns and preferences
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for:
- Processing and fulfilling your diagnostic test orders
- Scheduling home sample collection services
- Providing test results and medical reports
- Communicating with you about your orders and services
- Improving our services and user experience
- Complying with legal and regulatory requirements
- Sending promotional offers (with your consent)
3. Information Sharing and Disclosure
We may share your information with:
- Healthcare Professionals: Licensed pathologists and medical staff for test analysis
- Service Providers: Third-party vendors who assist in service delivery (payment processors, logistics)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
4. Data Security
We implement robust security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
- Compliance with healthcare data protection standards
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct or update inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing
- Download your test reports and medical data
To exercise these rights, please contact us at help@seralislab.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize content and advertisements
- Improve site functionality
You can control cookies through your browser settings, but disabling them may affect site functionality.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain medical records as required by law
Test results and medical records are retained according to healthcare industry standards and legal requirements.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with information without consent, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.